A Product of PARALLEL6

Product Support

We offer government customers ongoing customer support and training for every GovReach solution we deploy.  Solution design, platform installation, and configuration support is available along with long-term maintenance and platform enhancements. Dedicated support personnel and automated online support resources are also available to ensure customers receive the attention they require. 

With the necessary tools, process, and expertise at their disposal, the Parallel 6 support team provides customers the following services:

  • Email and phone support on weekdays from 6:00 to 6:00 PST

  • 24×7 support for critical platform and hosting needs

  • Platform training and administrator support

  • Assistance with platform questions, configurations and features

App Delivery Services

Parallel 6 empowers government organizations to take full advantage of modern mobility innovations. We partner with agencies and their contractors to provide end-to-end mobile application development services that leverage leading best practices in both technology integration and interface design. Our security cleared multi-disciplinary teams provide functional and industry expertise to create mobile solutions that deliver results.

Our App Delivery Services range from mobile strategy and planning to mobile application design, development and implementation. We also leverage highly experienced partners to develop and manage apps with the GovReach platform. We provide training and support throughout each engagement, while working with customer and partner development teams to increase app development efficiency and time to market.

Managed Services

Every customer’s need is unique and sometimes requires the need for implementation extending beyond initial execution. If your business relies on engaging users regularly with mobile content or promotional campaigns, or your staff simply doesn’t have time to make platform updates, our team can help. We offer a full services staff of highly experienced mobile account managers to manage mobile solutions as an extension to your business.

Our mobile account management team provides the following services:

  • Digital content administration, segmentation and scheduling

  • Geo-fence and proximity beacon set up and administration

  • Augmented Reality target uploads and testing

  • Insight and Analytics configuration and administration

  • App Category creation and deployment

  • Push message and in-app alert creation, scheduling and delivery

  • Custom content module creation and deployment

Mobile App Adoption

Parallel 6 offers customers pre and post launch mobile app adoption services to generate a buzz and increase visibility for public and internal facing apps. Our skilled team of digital and social media marketers specialize in managing app adoption campaigns, with techniques and tools for driving mobile app downloads, positive reviews and improving overall adoption.